Customer Testimonials

Overall, I was satisfied with the mechanical repairs performed on my vehicle and the communication throughout the service process. I appreciate the technician’s efforts in identifying and addressing the issues with my vehicle. However, one aspect of my experience that I found surprising was the inability to receive written documentation of the recommended repairs before the work began. When the technician contacted me to explain the mechanical issues and the repairs needed, I specifically requested that the information be emailed to me so I could review exactly what work would be performed. Although I verbally authorized the repairs, the ... Read More

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Google - Oct 13, 2026

Overall, I was satisfied with the mechanical repairs performed on my vehicle and the communication throughout the service process. I appreciate the technician’s efforts in identifying and addressing the issues with my vehicle. However, one aspect of my experience that I found surprising was the inability to receive written documentation of the recommended repairs before the work began. When the technician contacted me to explain the mechanical issues and the repairs needed, I specifically requested that the information be emailed to me so I could review exactly what work would be performed. Although I verbally authorized the repairs, the technician explained that the dealership had recently implemented a new system and was unable to provide the requested information in writing or by email at that time. Instead, the details could only be communicated verbally. I found this concerning because I believe customers should have the opportunity to receive and review a written explanation of the proposed repairs before authorizing work, particularly when significant mechanical repairs are involved. Written documentation promotes transparency, helps prevent misunderstandings, and provides customers with a clear record of what they are agreeing to. While I appreciate the quality of the repairs and the overall customer service, I would strongly encourage the dealership to improve its process for providing written repair estimates and descriptions before obtaining customer authorization. This would make an otherwise positive service experience even better.

Bought my car here in 2015, which got me free oil changes for life. Have done nearly all maintenance here. This past week had brakes replaced on Friday, last I spoke with an employee was 11:30am with the plan being "finished today." Per the service manager he "ensure it was going to be finished Friday", not one employee reached out. They kept my car, no notifications, no offer of a loaner vehicle, for the entire weekend without so much as a 2 minute phone call. Didn't hear from anyone in the service department until Monday morning. Was ... Read More

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Google - Oct 12, 2026

Bought my car here in 2015, which got me free oil changes for life. Have done nearly all maintenance here. This past week had brakes replaced on Friday, last I spoke with an employee was 11:30am with the plan being "finished today." Per the service manager he "ensure it was going to be finished Friday", not one employee reached out. They kept my car, no notifications, no offer of a loaner vehicle, for the entire weekend without so much as a 2 minute phone call. Didn't hear from anyone in the service department until Monday morning. Was offered a free car wash voucher as an apology, something that used to come gratis with the oil change. There are no lack of dealerships in Central Ohio, you might be reading reviews thinking "is the one I should go to?", my suggestion would be to look elsewhere. I will be paying for my oil changes in the future rather than deal with this organization again.

I’ve been a customer of this company for almost 10 years. They’ve always been professional helpful and informative. Great team consistent thank you just Chesrown GMC Buick Delaware Ohio

great service

Desmond, Matt and Nick were very helpful and congenial in helping my wife and I in finding our new vehicles. At no time did we feel pressured to make a purchase; they explained all of the vehicle's options and all of the financial terms so that we understood exactly what we would be paying for the vehiecles that we were purchasing and leasing. We will not hesitate for service and purchases in the future.

The last time I had the car in for door panel replacement and door lock switch replacement was a good experience. The piece behind the door handle fell out, I put it back, it fell out, I put it back..... I would like to glue this or fix it so it will not fall out! This visit was about 3 hours, so I didn't think that was bad as far as how much time I was without my car. The car has been clean and brought to the service area quickly all three times I have been there. I stopped ... Read More

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Google - Sep 27, 2026

The last time I had the car in for door panel replacement and door lock switch replacement was a good experience. The piece behind the door handle fell out, I put it back, it fell out, I put it back..... I would like to glue this or fix it so it will not fall out! This visit was about 3 hours, so I didn't think that was bad as far as how much time I was without my car. The car has been clean and brought to the service area quickly all three times I have been there. I stopped one day to make an appointment to get an oil change and see how much it would cost to get the door lock on driver's door working and the headliner placed into the driver's door pillar. I had also received a notice about a recall. When I came for the first appointment I left the car at 10:00 and had my daughter pick me up to get something to eat. I called about 12:30 and was told that the appointment time had been for my check-in person and he was presently busy with another customer - he would call me back. The return phone call came about 2:45 - the recall item is not yet available. The door lock would have to be ordered - he wasn't sure the car would be available for pickup same day. The headliner/pillar was fixed; he didn't have anything about an oil change. I picked the car up about 3:30. The next time I brought the car in the mechanic found that someone had superglued the switch and so the door panel would have to be replaced - at my expense. This time I did get the oil change. And then a door panel was obtained and I brought the car back for the door lock switch and panel to be replaced. I was informed the recall for the backup camera is still not available. I have wished for many years that I would have bought previous vehicles at this dealership because of the radio and TV advertisements. I have moved further away and it is not convenient to drop the car off; no mention was made of a loaner vehicle, or even rental, if it was necessary to keep mine. I'm still not sure what is happening about the recall item.

The service was great, and most of the staff were very nice and friendly.

Service advisor was very helpful. And answered all my questions,and was very polite. Great service

I bought my 2012 Chevy Impala new at Chestown and they included the lifetime free oil change/tire rotation package. Almost 15 years later with 120,000 miles and I'm still bringing the car in for service. Everyone at the dealership is polite and borderline friendly, but I do have a couple issues with service: 1) Make sure you get the out-the-door price for any service. Feeling a little guilty about all those free oil changes, I decided to let them do my transmission flush despite them being $40 more expensive than my local shop and I do most of my maintenance myself. Questioning the ... Read More

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Google - Sep 24, 2026

I bought my 2012 Chevy Impala new at Chestown and they included the lifetime free oil change/tire rotation package. Almost 15 years later with 120,000 miles and I'm still bringing the car in for service. Everyone at the dealership is polite and borderline friendly, but I do have a couple issues with service: 1) Make sure you get the out-the-door price for any service. Feeling a little guilty about all those free oil changes, I decided to let them do my transmission flush despite them being $40 more expensive than my local shop and I do most of my maintenance myself. Questioning the surprise $30 "shop fee" charge on my invoice, I was informed that that's their standard policy. 2) If you were going to list a multi-point inspection, make sure you do a multi-point inspection. Since I take care of most of the maintenance on my vehicle, I knew there were a few issues with the car before I took it in for my last oil change... - Emergency brake is non-functional - Passenger high beam headlight is burnt out - The engine and cabin air filters sorely need replaced All of these were marked as being inspected and passed inspection. In addition, I just changed my brakes myself 2 months ago and my brake pad thickness is listed at 4 mm... Interesting? Especially since I'm not racing this car and it mostly gets driven on the highway. I would still buy a vehicle at this dealership but I am concerned that someone without the same knowledge of their vehicle may be a little too trusting.

Chesrown staff was great to deal with will do business again!!

I worked with Mike and he was very nice and helpful. He wasn’t pushy and made you feel comfortable. Great atmosphere and I’d definitely come here again

Very nice experience.

Enjoyed working with sales team, made shopping for a vehicle much easier.

Had a good time getting my first truck and then being able to help me out of my situation, I couldn’t be more thankful to chesrown

Had recall on my 2023 Malibu. Was handled quickly and professionally..

Great staff, quality and reliable service and reasonable prices. I bought my car at Chesrown and will always have it maintained there. They stand by their sales and service!

Proceed with caution. Our visit involved misleading listings, poor vehicle condition, and dishonest sales tactics: Misrepresented Inventory: Advertised online as new with under 10 miles. In person, it had over 3,000 miles on the odometer with clear signs of loaner/demo use that was never disclosed. Rough Condition: Presented to us filthy—covered in dirt, bugs, scratches, and a bad interior smell. Out-of-Touch Pricing: Priced $3,000 higher than newer model years at competing dealers, while lowballing our trade-in by roughly $1,000. Dishonest High-Pressure Tactics: The sales manager acted scummy, trying to push artificial scarcity by claiming Equinoxes are hard to find—despite virtually every ... Read More

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Google - Sep 21, 2026

Proceed with caution. Our visit involved misleading listings, poor vehicle condition, and dishonest sales tactics: Misrepresented Inventory: Advertised online as new with under 10 miles. In person, it had over 3,000 miles on the odometer with clear signs of loaner/demo use that was never disclosed. Rough Condition: Presented to us filthy—covered in dirt, bugs, scratches, and a bad interior smell. Out-of-Touch Pricing: Priced $3,000 higher than newer model years at competing dealers, while lowballing our trade-in by roughly $1,000. Dishonest High-Pressure Tactics: The sales manager acted scummy, trying to push artificial scarcity by claiming Equinoxes are hard to find—despite virtually every nearby lot having a dozen in stock. We took our business to a competitor who was transparent, valued our trade fairly, and sold us a newer model for thousands less.

Desmond was a delight to work with!

The dealership helped turn an otherwise frustrating experience into a positive situation. When I became aware that replacing instead of repairing my truck was a reality, I was not the happiest as anyone can imagine in that situation, to the point I was leaning away from purchasing another GM product but Chesrown not only spoke with me on many options but also offer a phenomenal warranty package and it restored my confidence in the brand. To be honest, if not for Chesrown I would have gone with a different brand of truck. I have already referred them to many family ... Read More

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Google - Sep 16, 2026

The dealership helped turn an otherwise frustrating experience into a positive situation. When I became aware that replacing instead of repairing my truck was a reality, I was not the happiest as anyone can imagine in that situation, to the point I was leaning away from purchasing another GM product but Chesrown not only spoke with me on many options but also offer a phenomenal warranty package and it restored my confidence in the brand. To be honest, if not for Chesrown I would have gone with a different brand of truck. I have already referred them to many family and friends.

They are money hungry! I highly recommend taking your vehicle somewhere else. I took my truck in with only 37,000 miles because the A/C had been intermittently going out since approximately 34,000 miles. Because this is my work truck, I rely on it every day and was unable to take time off to have it looked at while the problem was occurring. The A/C was intermittent before I ever took it to the dealership. I had an upcoming vacation where I would be without the truck for a week, so I decided to drop it off at the dealership while ... Read More

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Google - Sep 15, 2026

They are money hungry! I highly recommend taking your vehicle somewhere else. I took my truck in with only 37,000 miles because the A/C had been intermittently going out since approximately 34,000 miles. Because this is my work truck, I rely on it every day and was unable to take time off to have it looked at while the problem was occurring. The A/C was intermittent before I ever took it to the dealership. I had an upcoming vacation where I would be without the truck for a week, so I decided to drop it off at the dealership while I was gone and have them diagnose and repair the issue. When I dropped the truck off, the A/C was still working intermittently. However, when I returned from my vacation and picked the truck up, the A/C no longer worked at all. I was then told I would have to pay a $350 fee simply because the truck was over 36,000 miles, despite the fact that I had been experiencing the A/C problem since approximately 34,000 miles. I understand warranty mileage requirements, but charging me $350 for an issue that I had already been experiencing before the truck reached 36,000 miles is extremely disappointing. I rely on this truck for work, and I made a genuine effort to get the issue addressed as soon as I had the opportunity. Unfortunately, my experience has left a very bad impression. I will not be taking my vehicle back here, and I strongly recommend others consider taking their vehicles somewhere else.

Tom was very helpful and went above and beyond for us. This was my second vehicle purchase from Chesrown and Tom. I will def be a returning customer.

Great customer service and fast oil change second car we have bought here todd is the best

Second service on my 26 Equinox. Asked them to look at my drivers side wiper blade that has streaked since new. Replaced it for me and still in and out in 45 to 50 min. Chesrown has been great for the last 8 years we have worked with them.

Car dealership always try to low ball you on a trade in you have that's bullshit...

Very nice people easy to work with

Quick clean and on point.

Amazing place to buy a car! I got my bronco from here and they really helped me figure it all out as I was buying a car for the first time by myself! Quicker process than any other place!

Efficient and quick. In and out within an hour.

Quick and friendly service

Great service and friendly people.

Ryan and Michael were amazing at getting me into my new vehicle. I had my kids with me and everyone was so friendly with them

Excellent experience

Was impressed with how quick they were able to complete the service on my truck

Always fast with my free oul change and tire rotation. Friendly

Everyone i dealt with was friendly. The service my car needed as well as the cost was clearly explained to me. My car was repaired quickly and correctly. I will continue to go to Chesrown for any future service needs.

Service appointment was smooth and the people are the best! Would always recommmend!

This is the second vehicle we have purchased here. Would purchased again.

I had been speaking to Nate for a couple months, once I finally went in and filled out their finance app, the salesman told me without 4000.00 down or a Co signer I wasn't getting anytime with anyone and showed me the door basically. I told them I had lousy credit but I make over 7000.00 a month, to no avail. Very disappointed

My appointment was on time and efficient. Customer service was excellent explained everything gave me options.. Very friendly environment.

Had appointment for service. As soon as I pulled into the bay I was greeted and taken care of by James Dean. Very nice, friendly man. We went into the waiting area and saw our salesman Devin Dameron and went down to his desk a talked with him the whole time the car was serviced. As we approached and left Devin’s desk we were greeted by several employees. This is such a friendly group of people! We absolutely love this place!!

Great experience.

James Dean was my service writer.He handled my issue with my door handle not working. Kept me informed all the way through the process. Couldn't have ask for a better guy.

Mike was amazing and extremely helpful. The whole team great! This was the easiest and fast vehicle purchasing experience I have been through. Highly recommended Chesrown!

Went above and beyond for my oil change and tire rotation!

Todd Blair always makes the transactions of new truck purchases hassle free. Very easy to work with.

I have purchased 11 vehicles from your dealership and I am always happy to recommend Chesrown to everyone.

I came in with a price in mind. I knew how much I wanted to put down and what I was looking at for monthly payments. I was able to get exactly what I wanted. When I explained the vehicle size I needed the new exactly what to put me in. I knew I was coming in to look at used cars, and Devin knew exactly what to put me in by what I said I wanted. I would highly recommend coming out here prices are great this is the second time I have gotten a car from here.

I feel that if you sincerely wanted a sale you could have come down on the sticker price! I was t asked my income which has changed plus my debt has changed! I love the car I have but would have easily been able to pay more a month!

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I had a service appointment with Chesrown on 7/17, time was 9:15. I dropped off my car on time for service, when meeting with the service advisor, I asked if they give me a quote for a trade in value, as I have been receiving mail advertisement from them multiple times saying "we want to buy your car". He introduced me to a sales person, I was very clear with the rep, I need a number when I return, I have a meeting at 1pm, need to get to work. He said no problem. They called me around 10:50am and ... Read More

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Google - Aug 2, 2026

I had a service appointment with Chesrown on 7/17, time was 9:15. I dropped off my car on time for service, when meeting with the service advisor, I asked if they give me a quote for a trade in value, as I have been receiving mail advertisement from them multiple times saying "we want to buy your car". He introduced me to a sales person, I was very clear with the rep, I need a number when I return, I have a meeting at 1pm, need to get to work. He said no problem. They called me around 10:50am and said my car was ready, I got there around 11:45am. It took them around 10-15 minutes to grab my car, at around noon, I asked what they are offering for trade in value, there were 4-5 sales reps talking in the lobby and no customers at the time. The rep I met that morning said they did not do the estimate! He asked me if I had a car in mind? I was disappointed at this point, and said no, he said okay, if you find a vehicle call me, we can go over numbers. My biggest disappointment is this dealer had my car for 3 hours, finished service in 1.5, and couldn't get me an estimate trade in value. I know there is a commission between sales reps, but for 1.5 hours, 4-5 sales people nobody could get me an estimate for my vehicle, especially when I mentioned I'm on a tight schedule. Will not be buying a car from Chesrown again, it is a serious waste of time. Not to mention they didn't add wiper fluid for me, when I scheduled the appointment, I mentioned that during the phone call. VERY VERY DISAPPOINTING experience and poor customer service.

Still can’t get over it…brought vehicle in for simple oil change, technician broke oil cap while doing oil change. Vehicle spent weeks in service to repair the problem. Had to pay hundreds of dollars for repair! How did I have to pay for repair when it happened under your care? Never even was offered a vehicle to use while vehicle was unavailable! Please people beware of the unprofessional service at this store! I even spoke to the old man he didn’t give me any information and never made it right. I will always tell my story and ... Read More

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Google - Jul 27, 2026

Still can’t get over it…brought vehicle in for simple oil change, technician broke oil cap while doing oil change. Vehicle spent weeks in service to repair the problem. Had to pay hundreds of dollars for repair! How did I have to pay for repair when it happened under your care? Never even was offered a vehicle to use while vehicle was unavailable! Please people beware of the unprofessional service at this store! I even spoke to the old man he didn’t give me any information and never made it right. I will always tell my story and will always pass bye this dealer when purchasing our vehicles!

Total frauds. I needed a new water pump. Tried to charge $1800 for leaking transmission lines also. I park on cement everyday, so i knew it wasn't true. There was NOTHING wrong with them. Towed it to my normal Mechanic and nothing wrong AT ALL with them. They lied. The lines looked absolutely perfect.

Having just bought my 3rd vehicle I can only say that every time has been a very smooth, dare I say comfortable experience. Major kiddos go to the staff and an extra special shout out to Auston Edwards. “Superstar” 👏🏼

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I will never return to Chesrown Chevrolet GMC and cannot recommend them to anyone. I bought a vehicle with a signed 'We Owe' contract for a broken seat. Chesrown completely failed to follow up to schedule the repair. I spent nearly THREE YEARS managing this situation myself, constantly chasing down updates between dealerships. At one point, Chesrown let the original order get closed out without submitting a new one, and their staff claimed they couldn't even find my records. A parts representative named Connor actually told me they had nothing on their end (and checked with the sales team ... Read More

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Google - Jun 23, 2026

I will never return to Chesrown Chevrolet GMC and cannot recommend them to anyone. I bought a vehicle with a signed 'We Owe' contract for a broken seat. Chesrown completely failed to follow up to schedule the repair. I spent nearly THREE YEARS managing this situation myself, constantly chasing down updates between dealerships. At one point, Chesrown let the original order get closed out without submitting a new one, and their staff claimed they couldn't even find my records. A parts representative named Connor actually told me they had nothing on their end (and checked with the sales team who said the same thing) and suggested I just handle the repair directly on my own, completely disregarding a legally binding dealership contract. I only got a resolution because I had to physically drive to the dealership with my original paperwork to force an investigation. Parts Manager Rob immediately stepped up, took ownership, and finally got it fixed at no cost. Rob was great, but the dealership's internal tracking, communication, and basic customer follow-through are a total disaster.

Auston and the finance staff were excellant !!! We purchased our New Blazer EV SS because Robert and his service stall are elite with a special shout out to Zach service tech and James Dean service advisor and Deanna in the loaner vehicle department !!

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I was lied to about the price. It came up over a $1,000 more than what they told me it would be.

Browsed some cars on their website but ultimately decided to hold off on car shopping. I even opted out of emails/calls and explained that I wasn't interested anymore. For FOUR DAYS STRAIGHT I received phone calls TWICE A DAY, sometimes THREE TIMES from one of their salesmen, Dylan, about the inquiry that I OPTED OUT OF. Finally had to block their number to stop the calls. What does this dealership do? Send more emails! After I unsubscribed twice! Had to get the BBB involved to stop the harassment. At least the other dealership I was also looking at ... Read More

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Google - May 12, 2026

Browsed some cars on their website but ultimately decided to hold off on car shopping. I even opted out of emails/calls and explained that I wasn't interested anymore. For FOUR DAYS STRAIGHT I received phone calls TWICE A DAY, sometimes THREE TIMES from one of their salesmen, Dylan, about the inquiry that I OPTED OUT OF. Finally had to block their number to stop the calls. What does this dealership do? Send more emails! After I unsubscribed twice! Had to get the BBB involved to stop the harassment. At least the other dealership I was also looking at respected my decision and stopped reaching out the second I said I was no longer interested. I'm heavily disappointed seeing as I was referred to this dealership when I considered shopping for a new car, but apparently no thank you doesn't mean anything to these people. Avoid Chesrown if you can.

I’m reaching out regarding my recent service visit for an oil change and tire rotation. When I picked up my truck, it was completely covered in bird droppings across the hood, windshield, and roof. The employee who brought the truck around acknowledged the condition and provided me with an additional car wash pass, which I appreciated. However, after arriving home, I inspected the truck more closely and noticed the tires had not been rotated. The day before my appointment, both passenger-side tires were repaired at Tire Discounters, and there was still visible mounting residue on those same passenger-side tires ... Read More

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Google - May 8, 2026

I’m reaching out regarding my recent service visit for an oil change and tire rotation. When I picked up my truck, it was completely covered in bird droppings across the hood, windshield, and roof. The employee who brought the truck around acknowledged the condition and provided me with an additional car wash pass, which I appreciated. However, after arriving home, I inspected the truck more closely and noticed the tires had not been rotated. The day before my appointment, both passenger-side tires were repaired at Tire Discounters, and there was still visible mounting residue on those same passenger-side tires after the visit to the dealership. That makes it clear the tires were never moved during the rotation service. In addition, I had a check engine light on at the time of service, yet there were no notes, comments, or diagnostic information included on the final paperwork. The light is still on. What concerns me most is that this is not the first time I’ve experienced issues like this and felt my concerns were dismissed rather than addressed.

Stopped in at Marion dealer to get trans filter. Wasn’t sure i would have time, so i passed on it. They were going to charge $76. Had time today to do the work, so i pulled part up online to show my son what it was so he could go get it for me. It also showed $76. Mark at parts charged my son $96 bucks. I know it’s only $20 different, but when my son questioned it, Mark basically said it is what it is. When my boy got home 30 min from there i saw bill. Asked happened he told story ... Read More

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Google - Apr 30, 2026

Stopped in at Marion dealer to get trans filter. Wasn’t sure i would have time, so i passed on it. They were going to charge $76. Had time today to do the work, so i pulled part up online to show my son what it was so he could go get it for me. It also showed $76. Mark at parts charged my son $96 bucks. I know it’s only $20 different, but when my son questioned it, Mark basically said it is what it is. When my boy got home 30 min from there i saw bill. Asked happened he told story and said he tried to call me. I called mark and when i explained all he said was OK. Like sooo. After we talk a bit more he said he could fix it if i drive all the way back in. Now 60 minutes of my time. I will never do business there again.

Wish I could split this rating—sales vs. service. The sales team has been excellent. Nick has always taken great care of us. 5 stars there. Unfortunately, the service department has been the opposite, and each visit has gotten worse. Most recently, I came in for an oil change and tire rotation and asked them to look at my Forward Collision Alert and Lane Departure Assist issues. I was told to schedule a follow-up appointment, which I did for April 13 at 1pm. When I arrived, I was checked in by Aaren and waited in the lobby for 2.5 hours with no updates. ... Read More

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Google - Apr 16, 2026

Wish I could split this rating—sales vs. service. The sales team has been excellent. Nick has always taken great care of us. 5 stars there. Unfortunately, the service department has been the opposite, and each visit has gotten worse. Most recently, I came in for an oil change and tire rotation and asked them to look at my Forward Collision Alert and Lane Departure Assist issues. I was told to schedule a follow-up appointment, which I did for April 13 at 1pm. When I arrived, I was checked in by Aaren and waited in the lobby for 2.5 hours with no updates. I eventually asked for a status update, only to be told the vehicle hadn’t been looked at and likely wouldn’t be until the next day because it was marked as a “drop-off.” At no point—during scheduling or check-in—did anyone communicate that this would not be worked on that day. If that’s the case, why schedule a specific time at all? There were only a few customers in the waiting area, and multiple advisors, Aaren included, passed by without providing any updates. The lack of communication and basic awareness was frustrating and avoidable. The only person who was apologetic was the young assistant who pulled the truck around. I also reached out to the service manager, Robert, and was told to text for a faster response. It has now been three days with no reply. This isn’t about one mistake—it’s a consistent pattern of poor communication and disregard for customers’ time. Based on these experiences, I would hesitate to purchase from here again solely because of the service department.

Edit....Thank you to Robert for reaching out. Hopefully we can get this resolved. However, im wondering whats on Friday?? Speaking to Sydney earlier, the earliest you could get me in and a loaner is on the 21st. Chesrown used to be the dealership I would go to by default for both their sales and service department. Unfortunately, I can no longer recommend them for either. The latest has been with their service department. Trying to communicate with the service department is near impossible, service appointment of 8:30, and not getting in to the mechanic until noon and conflicting information if ... Read More

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Google - Apr 10, 2026

Edit....Thank you to Robert for reaching out. Hopefully we can get this resolved. However, im wondering whats on Friday?? Speaking to Sydney earlier, the earliest you could get me in and a loaner is on the 21st. Chesrown used to be the dealership I would go to by default for both their sales and service department. Unfortunately, I can no longer recommend them for either. The latest has been with their service department. Trying to communicate with the service department is near impossible, service appointment of 8:30, and not getting in to the mechanic until noon and conflicting information if my truck was actually fixed. In this whole mess they said I would need to bring it back for another 1-2 days for further troubleshooting. Then pick it up and service manager says it's good to go, they did an update. Gauges started fluctuating again. I took it to my personal mechanic and he found the faulty alternator in 10 seconds. It has been an intermittent issue, so I thought great, I will take a picture of the tester reading, so Chesrown would be able to see that theres obviously a problem. Called to schedule an appointment, and told they would have to diagnose it first. I explained to the person on the phone, that I had already been there once, they couldn't find the problem (since it was intermittent) My mechanic found it, the next time it came around. So now, I will be paying my personal mechanic to replace an alternator in a year old truck with less than 25k miles on it, just so I can have my truck back to working the way it should, without having to ju.p through hoops at Chesrown.

Good thing their service department is organized because their sales department is not. They must’ve not even looked at this truck before they sold it to me with all the problems I’ve came across for something that had one owner and is only two years old buying a Chevy from a Chevy dealership should have higher standards than this genuinely disappointed even more so they don’t even acknowledge where they were wrong But it’s OK never again I don’t recommend purchasing Any preowned vehicles from this place even if it’s a newer Chevy

Horrible service department. Failed to follow GM guidelines on services needed during scheduled routine maintenance. Failed to complete 4 of 6 required things GM pays for during the 1st maintenance interval. I will be taking these issue to GM directly. Not even sure they changed the oil. So after a 2nd trip, still needing 2 more issues completed. Excuse that I was given is the tech is new and doesn't know GM spec's for maintenance. Doesn't he work for a GM Dealership???

I inquired about a used vehicle for sale that was advertised with the lead photo stating free oil changes for life. As I live out of state, I asked if the price was negotiable if they removed the free oil changes offer, as I'd never be able to use it. I was then told that that free oil changes for life offer is part of some package you have to pay for. So they are then in fact, not free oil changes for life. Based off the sales persons mannerism on the phone, it was not that pleasant of ... Read More

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Google - Jan 6, 2026

I inquired about a used vehicle for sale that was advertised with the lead photo stating free oil changes for life. As I live out of state, I asked if the price was negotiable if they removed the free oil changes offer, as I'd never be able to use it. I was then told that that free oil changes for life offer is part of some package you have to pay for. So they are then in fact, not free oil changes for life. Based off the sales persons mannerism on the phone, it was not that pleasant of an experience. Adding to my comment as the dealership was kind enough to promptly reply with an explanation. Yes, the lifetime oil changes are available through optional coverage that can be purchased as was explained to me prior, reinforcing my point that the oil changes are in fact, not free. Hence my confusion on why it is advertised on the used vehicle. Explained more clearly would require that the vehicles are advertised with an optional lifetime oil change package available, without using the word free. Either way, I appreciate the effort to explain further.

Waiting here. I have overheard six different employees gossip and talk badly about specific customers.

I decided not to get a truck from here after some issues with sales .

My appointment was on time and completed with care that was completed as described by the service representative.

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They were very dedicated to resolving my engine and transmission issues. The customer service was great.

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My sales experience with Chesrown went as well as could be expected but my experience with the service department has been very poor. In my last service appointment, the service adviser incorrectly identified my vehicle model, recalls, etc. when I was checking in. I corrected him and thought we had it straightened out before they did the service but I discovered afterwards that the mileage on my vehicle was overstated by over 9,000 miles. I contacted the service adviser, identified the issue - no response. I noted the error to my salesman who said he would have the service manager contact ... Read More

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Google - Oct 13, 2025

My sales experience with Chesrown went as well as could be expected but my experience with the service department has been very poor. In my last service appointment, the service adviser incorrectly identified my vehicle model, recalls, etc. when I was checking in. I corrected him and thought we had it straightened out before they did the service but I discovered afterwards that the mileage on my vehicle was overstated by over 9,000 miles. I contacted the service adviser, identified the issue - no response. I noted the error to my salesman who said he would have the service manager contact me - no response. I contacted the GM OnStar Customer Assistance Center - the response was that the dealership handles issues with service or repairs. We already know how well that works. In other news, I discovered in the subsequent oil change, that the service department had installed an AC Delco oil filter that isn’t recommended for my truck. Though my inboxes are still full of countless mindless ads from Chesrown. I’ll never go back there.

They sell vehicles that do not have operating airbags at all. They almost cost me my life - they also have vehicles on their lot with so much damage to the rear end hitch that it's cracked all the way to the frame that it's attached to. They do not care about safety for families. I made it very clear that I have children and that I will be hauling a camper they said the vehicle would be sold as is that they go over safety evaluations, and that everything airbag wise was supposed to work, which was ... Read More

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Google - Sep 15, 2025

They sell vehicles that do not have operating airbags at all. They almost cost me my life - they also have vehicles on their lot with so much damage to the rear end hitch that it's cracked all the way to the frame that it's attached to. They do not care about safety for families. I made it very clear that I have children and that I will be hauling a camper they said the vehicle would be sold as is that they go over safety evaluations, and that everything airbag wise was supposed to work, which was not the case ! My Insurance is involved in looking at holding them responsible for selling a vehicle that they did not disclose did not have operational air airbags. Of course there was no way for me to know that until after the wreck. The rear struts and shocks were also out within two days of owning the vehicle. I had $1100 in repairs, which is typical for an older vehicle. I'm always happy to be responsible for my own safety equipment. However I was not expecting to get in a wreck and my airbags not deploy costing me severe head injuries so if you guys are buying any vehicles from these guys, please please take it to a third-party and verify that your airbags work! After my wreck, I returned to the dealership. I explained everything to the sales guy I worked with in the past his name was Austin. He could not believe that the airbags did not deploy and I tried to hold him responsible because he's a father and he is the one that sold me the vehicle he pretty much told me oh well it was sold as is, which is fine for most mechanical things But he never disclosed that the airbags would not work that this vehicle could kill me and it almost did. I have a lot of medical bills due to this wreck & failure of this equipment. Usually, when you go to a dealership, you don't have to worry about airbags! I gave them many opportunities to do the right thing and was mocked saying they aren't desperate to sell anything. So for that, no I would recommend taking yourself to any other dealership in the area and specifically do not work with Austin!! My Insurance is looking into the responsibility - never seen a vehicle sold without operational airbags without it being a salvage title or being disclosed to buyer prior to purchase ! Do not believe their mumbo-jumbo about safety guarantee equipment check! I only share this to hopefully save the next family !! I was hit at 60plus mph and no airbags !?!

I bought and serviced my Buick here since 2018, but lately the integrity has changed. Within four months I received repair quotes of $7,000 and $3,500 for DIFFERENT inconsistent issues that second opinions confirmed weren’t real. Pushing unneeded repairs comes across as dishonest and makes it hard to trust their service team. I’ve moved my business elsewhere and would beware when receiving quotes from their service team as my experience has shown inaccuracies and price gouging. I hope they take this seriously as their customer service onsite is always friendly, just seems to be an integrity issue.

Great teamwork throughout Chesrown. The entire staff are very kind, and helpfull. Hi Lee recommended

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I’ve been bringing my vehicle to this dealership for many years, and unfortunately, my recent experience left me disappointed. I recently received a coupon in the mail offering $10 off my service. Although I didn’t physically have the coupon with me, in the past the dealership has always been willing to honor these offers simply by mentioning them. This time, however, something so simple turned into an unnecessary hassle. I was told they needed approval from my service advisor, but he was out to lunch. Then I was told another advisor would need to approve it, but apparently they ... Read More

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Google - Aug 4, 2025

I’ve been bringing my vehicle to this dealership for many years, and unfortunately, my recent experience left me disappointed. I recently received a coupon in the mail offering $10 off my service. Although I didn’t physically have the coupon with me, in the past the dealership has always been willing to honor these offers simply by mentioning them. This time, however, something so simple turned into an unnecessary hassle. I was told they needed approval from my service advisor, but he was out to lunch. Then I was told another advisor would need to approve it, but apparently they were all out to lunch as well. Really? We’re talking about a $10 discount on a coupon the dealership mailed to me. Where has customer service gone these days? I’ve always felt this dealership has good people, but the staff seems increasingly disconnected from the customers they serve. It’s certainly not about the $10. It’s about customer service, common sense, and showing appreciation for loyal customers. After years of bringing my vehicle here, I would expect a little more flexibility and a willingness to make things easier rather than more complicated. Sometimes it’s the little things that leave the biggest impression. Unfortunately, this experience left me questioning the level of customer service this dealership now provides.

Bought a used 2018 Silverado from a dealership in PA. Unfortunately the driver side mirror needed replaced. Instead of driving back to PA, the dealership I bought it from sent me a mirror and then went to Chesrown in Delaware, OH for them to install. They had my truck for 40 minutes and charged 1.5 hours of labor (I was told their minimum labor). The invoice that was sent to me was for $332.67! The dealership I purchased it from was paying for the labor but I wanted them to be aware of this. I was then told I couldn’t leave until the ... Read More

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Google - Jul 30, 2025

Bought a used 2018 Silverado from a dealership in PA. Unfortunately the driver side mirror needed replaced. Instead of driving back to PA, the dealership I bought it from sent me a mirror and then went to Chesrown in Delaware, OH for them to install. They had my truck for 40 minutes and charged 1.5 hours of labor (I was told their minimum labor). The invoice that was sent to me was for $332.67! The dealership I purchased it from was paying for the labor but I wanted them to be aware of this. I was then told I couldn’t leave until the other dealership paid! Upon talking to the service manager, the invoice miraculously dropped dropped to $203.17. I was then “allowed to leave”. The dealership I bought it from has called multiple times to pay and no answer. I have always gone to smaller, non-manufactured service places and this experience reminded me why. I have to get a key made and will be taking a further drive to a Chevy dealership that is more honest.

Stopped here during a traveling vacation for a scan of my car because of engine lights on and other electric stuff flashing on and off. Was informed that one injector was misfiring n needed 4 new plugs and a battery. Total cost of repairs was 15++.00 dollars opted to just have them fix the injector for a cost of 9++.00 dollars, got back to the motel open the hood to hange the battery (which tested fine) oil everywhere on the engine and the car stinks of oil bad. Tried calling the garage no answer and yet to get a return call back. Personally ... Read More

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Google - Jul 19, 2025

Stopped here during a traveling vacation for a scan of my car because of engine lights on and other electric stuff flashing on and off. Was informed that one injector was misfiring n needed 4 new plugs and a battery. Total cost of repairs was 15++.00 dollars opted to just have them fix the injector for a cost of 9++.00 dollars, got back to the motel open the hood to hange the battery (which tested fine) oil everywhere on the engine and the car stinks of oil bad. Tried calling the garage no answer and yet to get a return call back. Personally I'd not suggest this dealership for anything.

Let me start with, we have been costumers of chesrown for around 10 years , and have purchased 6 vehicles in that time! Now up to about a month ago , we've not had issues with any part of service! Our last purchase was a 2016yukon xl denali, in 2020. Currently the check engine light is flashing on start up, and spitting and shuddering as you give it fuel, this has been going on since June 20th! The service dept told me they need to wait for the fuel injector to go bad in order to determine which one it is! I call bullcrap! ... Read More

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Google - Jul 16, 2025

Let me start with, we have been costumers of chesrown for around 10 years , and have purchased 6 vehicles in that time! Now up to about a month ago , we've not had issues with any part of service! Our last purchase was a 2016yukon xl denali, in 2020. Currently the check engine light is flashing on start up, and spitting and shuddering as you give it fuel, this has been going on since June 20th! The service dept told me they need to wait for the fuel injector to go bad in order to determine which one it is! I call bullcrap! We have 100,000 mile warranty and powertrain warranty also! I'm not asking for miracles, I just want it fixed! We were told to drive it until it won't go down the road anymore then they will know which one is bad! Well we have reached that point, not running very good! My main issue Currently is, I cannot get anyone to text me back or call me back, I've left messages on 3 different machines since 7/9/25, and still no response! I left a message today7/15/25( because I cannot reach a live person)about service to fix issue! Imagine that no response again!please help, thought I had found a reputable dealership, starting to think again!!!

I will NEVER deal with this dealership again. Simply put Mike didn't want to listen to my need for AWD and wouldn't stop showing me FWD. The trade in value was so low it was insulting and they kept trying to act like tires were going to be thousands. He couldn't of been more rude and acting like because I'm a woman I didn't know what I wanted. In the end when I walked away he acted annoyed. I looked at the paperwork trying to see where the numbers added up. Then noticed a $4000 " ... Read More

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Google - Jul 5, 2025

I will NEVER deal with this dealership again. Simply put Mike didn't want to listen to my need for AWD and wouldn't stop showing me FWD. The trade in value was so low it was insulting and they kept trying to act like tires were going to be thousands. He couldn't of been more rude and acting like because I'm a woman I didn't know what I wanted. In the end when I walked away he acted annoyed. I looked at the paperwork trying to see where the numbers added up. Then noticed a $4000 " peace of mind" charge. He argued that he went over that. He never did but didn't even try and apologize. NEVER AGAIN NEVER MIKE!!!

Came in cause they sent a letter to appraise my truck. I live an hour away. Felt very disrespected when they gave me a very low ball offer and try to say I owe a lot on my tuck. Very very very disrespectful dealership and very disrespectful sales team. Worst dealership in ohio

I bought a Ford Fusion here. As soon as I left the lot the check engine light came on, so I took the car right back. They put the car on a machine to clear the check engine light, informed me that the gas tank was not properly connected to the car, and let me leave. As soon as I left the lot the check engine light came on again, so I went back to the dealership again. They told me it would be $150 to clear the light every time. I told them no, I wasn't bringing the lemon ... Read More

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Google - May 27, 2025

I bought a Ford Fusion here. As soon as I left the lot the check engine light came on, so I took the car right back. They put the car on a machine to clear the check engine light, informed me that the gas tank was not properly connected to the car, and let me leave. As soon as I left the lot the check engine light came on again, so I went back to the dealership again. They told me it would be $150 to clear the light every time. I told them no, I wasn't bringing the lemon back every time the light came on. That light has been on ever since. I will never go back to this dealership, and it will be forever known to me as the place where I bought a broken car. The worst part is that they knew, and they thought it was a big joke. Lots of laughs from this crew. No trust.

Be prepared to have your time wasted. Unprofessional experience with the sales department.

EDITED AFTER RESPONSE....Interesting how the response wasnt signed by the person responding like in other reviews. My email was sent to all the owners and service department heads and ZERO RESPONSE as noted in origanal review. I find it funny this person said mileage in /out accurate when Rob Told me when i questioned it that the scan tool doesnt read Nissans only chevys which he musta thought i was an idiot, plus told me 5 tech drove it now this person says they drove it and mileage in /out accurate so apparently their 5 techs drove it around the parking ... Read More

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Google - May 13, 2025

EDITED AFTER RESPONSE....Interesting how the response wasnt signed by the person responding like in other reviews. My email was sent to all the owners and service department heads and ZERO RESPONSE as noted in origanal review. I find it funny this person said mileage in /out accurate when Rob Told me when i questioned it that the scan tool doesnt read Nissans only chevys which he musta thought i was an idiot, plus told me 5 tech drove it now this person says they drove it and mileage in /out accurate so apparently their 5 techs drove it around the parking lot( great customer service chesrown). And ok Chesrown the symptons stayed same never worsened and in the 800 some miles i drove in those 4 to 5 months the whole suspension/steering detioriated all while not showing any signs of further issues. Funny thing is afterbthe first time i was there the 2nd time i recorded everything on my cell phone including the drive i went on with Rob after i left and immediatly came back which is when he told me that idiotic thing about the scan tool. So obviously whoever responding doest realize i have the text and didnt know i have my cell phone video. You guys should be ashamed. IF YOU VALUE YOU & YOUR FAMILYS SAFETY I WOULD AVOID THIS PLACE AT ALL COST. i purchased 2015 Nissan Murano from them in 2020, roughly 53,000 miles also purchased extended warranty. Took it in back in june & july 2024. As it relates to steering/ handling ( paperwork stated each c/s issue thats listed has no comment from technician but on other visit in regards to cooling system tech says " No problem foubd at this time"). I was told by service manager & advisor that they went over vehichle and had several different techs drive it ( even though mileage in/ out was same) and NO ISSUES /VEHICLE IS FINE. They did replace rear brake pads / rotors which at this point i think they got me for the $ because i didnt notice any issues or hearing grinding etc. So i took thier word even though the issues remained( ITS WORTH NOTING I DONT DRIVE ALOT OF MILES , AT THE TIME APPROX 18,000 MILES IN THE 4YRS) then in November /December i had and alignment done and also sone cosmetic paint repair to front bumper surround and Garage noted a list a suspension/steering components with some having SEVERE WEAR & TEAR the front struts were actually coming apart/ tie rods and control arm bushing dry/brittle no grease in boots, also steering knuckle spindle assembly cracked ( Imagine your whole wheel coming off at highway speeds espcially) steering rack n pinion wore had lateral movement, strut mounts seperation. So over the last several months and several thousand $$ later have had these repairs done, then on April 11th i sent an email and as i expected i have not recieved a response and today is Monday May 12th. I really dont or cant fathom thier negligence on this, there is no excuse and to put thing into perspective between late july to November i drove approx 800 to 900 miles , i live/work in Uptown Westerville so miles were just daily use around Westerville, Polaris, Lewis Center etc. The fact that they didnt contact me or respond after my email speaks volumes, their silence is deafening. I am just very fortunate that noone in my Family was hurt as a result of any potential failures ( ESPECIALLY THE KNUCKLE/SPINDLE ASSEMBLY). Additionally i am not one that does alot of reviews but this is SO EGREGIOUS that i feel people need warned.

I have been a long standing customer of Chesrown in Delaware and today I have to say was the worst experience I’ve ever had there. I had a scheduled oil change appt at 11:15. I arrived promptly at 11:05 and waited at least 10 minutes for anyone to check me in. Once checked in I was told my coupon that I received from Chesrown for $79.99 oil change was of no use because that’s what their regular price is for an oil change. I asked why then was I sent a coupon for cost savings as a preferred customer if I’m ... Read More

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Google - May 7, 2025

I have been a long standing customer of Chesrown in Delaware and today I have to say was the worst experience I’ve ever had there. I had a scheduled oil change appt at 11:15. I arrived promptly at 11:05 and waited at least 10 minutes for anyone to check me in. Once checked in I was told my coupon that I received from Chesrown for $79.99 oil change was of no use because that’s what their regular price is for an oil change. I asked why then was I sent a coupon for cost savings as a preferred customer if I’m actually receiving any discounts and the service person basically said “yeah, I have no idea why they send those”. I then sat and waited for 1 hour and 45 minutes to get my oil changed. This wait time for a routine oil change is completely unacceptable. I regularly receive coupons from other Car Service locations that can change my oil within 10-15 minutes and without even making an appointment and pay the same amount with their preferred customer coupons, therefore I will no longer use Chesrown for this service. It’s very disappointing considering we had always received much better service in years past.

I gave 1 star for the salesman Desmond who was excellent, patient, and understanding. Second star goes to the price of the vehicle. I assisted my mother in buying her first vehicle after my dad passed. Mostly retired, she's on a budget and she lost her fix it person, so a affordable reliable vehicle was the goal. Found a good deal on a "certified" vehicle at Chessrown. Desmond was great and worked with us since we were traveling almost an hour to get the deal. After purchasing the vehicle, 6 hours later the engine light comes on. Called up ... Read More

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Google - Apr 23, 2025

I gave 1 star for the salesman Desmond who was excellent, patient, and understanding. Second star goes to the price of the vehicle. I assisted my mother in buying her first vehicle after my dad passed. Mostly retired, she's on a budget and she lost her fix it person, so a affordable reliable vehicle was the goal. Found a good deal on a "certified" vehicle at Chessrown. Desmond was great and worked with us since we were traveling almost an hour to get the deal. After purchasing the vehicle, 6 hours later the engine light comes on. Called up to the dealership and the first person I spoke with asked "What did you do?" This upset me even more and I called back to speak to a manager. The manager asked "what did you do" and basically stated I was shouldn't be upset and he would hang up if I didn't calm down. Thankfully Desmond who was on vacation helped handle the situation on his off time. Turned out to be the catalytic converter and Onstar recorded the that engine light was on 5 hrs after purchase. Repair was made, and I emailed the ownership about the customer service and lack of empathy. No response from anyone. I won't tell you to not buy a car there, but I will also not recommend it.

This dealership refueses to repair warranty issues.

Contacted them yesterday morning on a truck that they had just listed. Spoke with the salesman via text since I was at work and told him that this was exactly what we were looking for as my son had been hoping for that exact truck for his first vehicle. Since I live in Northern Michigan, I asked for a few pictures as I wanted to see the looks of the body before I put a hold on it. I was told he'd get those right over, as it was at the service lot. Since I work on an ambulance ... Read More

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Google - Apr 2, 2025

Contacted them yesterday morning on a truck that they had just listed. Spoke with the salesman via text since I was at work and told him that this was exactly what we were looking for as my son had been hoping for that exact truck for his first vehicle. Since I live in Northern Michigan, I asked for a few pictures as I wanted to see the looks of the body before I put a hold on it. I was told he'd get those right over, as it was at the service lot. Since I work on an ambulance and was busy the rest of the day/night, I followed up as soon as I got off shift. The salesman informed me that the truck had sold the night before. Funny that it sold last night when I had pretty much told him if it looked good, that's what we were looking for yesterday MORNING. Definitely not impressed on how they do business. We will keep shopping, but I can guarantee you that it won't be with this dealership. Not dependable nor can you trust what they say! Great Job Chesrown!

I called for out the door pricing Another dealer was more than happy to help me This dealership wanted to stick me with a vehicle. They have in stock and that was it. When I had talked with a different salesman, they said they had a lot to trade so it wasn’t a problem I don’t know if it was the individual salesman or the company policy Extremely sad I’ve heard good things about this dealership to have this kind of experience

I have used Chesrown for all the service on my vehicle and am extremely satisfied. I do stop in to schedule since i do not like the on line process. I do plan to continue to use the dealership for my service needs.

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Maybe a poor review could result in a phone call from the service manager that I been trying to talk to for over a week

Worst dealership in the area. If you want to find out why just try buying a car from them. Horrible!