Your Automotive Journey Begins at Chesrown GMC

These guys were great! They had exhausted every resource they could to get my daughter approved for a vehicle. They really went the extra mile.

They are always knowledgeable and friendly and get the job done in a timely manner..

Chevron was able to swiftly diagnose an issue that I had with my Buick Encore where another repair shop was not. The car is running like new again.

Always amazing service from Aaron and Tom in the service department. My car is fixed properly and everyone is so friendly. Scott and Rob are the most helpful and friendly service managers and make sure everything runs smoothly. 3 stars given because there is a new advisor who I have never seen before and he was making very inappropriate comments to another employee. I don’t think he noticed a customer was in the service drive but these comments were disturbing for a women to hear.

I’ve been a customer of this company for almost 10 years. They’ve always been professional helpful and informative. Great team consistent thank you just Chesrown GMC Buick Delaware Ohio

great service

Desmond, Matt and Nick were very helpful and congenial in helping my wife and I in finding our new vehicles. At no time did we feel pressured to make a purchase; they explained all of the vehicle's options and all of the financial terms so that we understood exactly what we would be paying for the vehiecles that we were purchasing and leasing. We will not hesitate for service and purchases in the future.

The last time I had the car in for door panel replacement and door lock switch replacement was a good experience. The piece behind the door handle fell out, I put it back, it fell out, I put it back..... I would like to glue this or fix it so it will not fall out! This visit was about 3 hours, so I didn't think that was bad as far as how much time I was without my car. The car has been clean and brought to the service area quickly all three times I have been there. I stopped one day to make an appointment to get an oil change and see how much it would cost to get the door lock on driver's door working and the headliner placed into the driver's door pillar. I had also received a notice about a recall. When I came for the first appointment I left the car at 10:00 and had my daughter pick me up to get something to eat. I called about 12:30 and was told that the appointment time had been for my check-in person and he was presently busy with another customer - he would call me back. The return phone call came about 2:45 - the recall item is not yet available. The door lock would have to be ordered - he wasn't sure the car would be available for pickup same day. The headliner/pillar was fixed; he didn't have anything about an oil change. I picked the car up about 3:30. The next time I brought the car in the mechanic found that someone had superglued the switch and so the door panel would have to be replaced - at my expense. This time I did get the oil change. And then a door panel was obtained and I brought the car back for the door lock switch and panel to be replaced. I was informed the recall for the backup camera is still not available. I have wished for many years that I would have bought previous vehicles at this dealership because of the radio and TV advertisements. I have moved further away and it is not convenient to drop the car off; no mention was made of a loaner vehicle, or even rental, if it was necessary to keep mine. I'm still not sure what is happening about the recall item.

The service was great, and most of the staff were very nice and friendly.

Service advisor was very helpful. And answered all my questions,and was very polite. Great service

I bought my 2012 Chevy Impala new at Chestown and they included the lifetime free oil change/tire rotation package. Almost 15 years later with 120,000 miles and I'm still bringing the car in for service. Everyone at the dealership is polite and borderline friendly, but I do have a couple issues with service: 1) Make sure you get the out-the-door price for any service. Feeling a little guilty about all those free oil changes, I decided to let them do my transmission flush despite them being $40 more expensive than my local shop and I do most of my maintenance myself. Questioning the surprise $30 "shop fee" charge on my invoice, I was informed that that's their standard policy. 2) If you were going to list a multi-point inspection, make sure you do a multi-point inspection. Since I take care of most of the maintenance on my vehicle, I knew there were a few issues with the car before I took it in for my last oil change... - Emergency brake is non-functional - Passenger high beam headlight is burnt out - The engine and cabin air filters sorely need replaced All of these were marked as being inspected and passed inspection. In addition, I just changed my brakes myself 2 months ago and my brake pad thickness is listed at 4 mm... Interesting? Especially since I'm not racing this car and it mostly gets driven on the highway. I would still buy a vehicle at this dealership but I am concerned that someone without the same knowledge of their vehicle may be a little too trusting.